Wheelchair accessibility of transportation service hailed using Uber and Lyft is fraught with contention. In this research, I interview 12 drivers on the apps who work in Washington, DC to understand their experience and perception about issues surrounding service to wheelchair users. Some drivers experience transporting wheelchair users as markedly different from service to non-wheelchair users due to the uncompensated labor they perform when assisting wheelchair users and the additional time required. They perceive service decline by drivers to possibly stem from lack of compensation for their time and work. One solution to address the problem could be to use app-technology to keep a record of ride requests by wheelchair users who volunteer to disclose disability status and incentivize drivers for completed rides. The overarching purpose of the study is to create knowledge that can contribute to overcoming potential barriers to full inclusion of disabled riders in the app-hailed transportation.

中文翻译：

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从 Uber 和 Lyft 应用程序上的司机的角度看劳动力问题以及对使用轮椅的乘客的影响


使用 Uber 和 Lyft 的交通服务无障碍功能充满了争议。在这项研究中，我采访了在华盛顿特区工作的 12 名应用程序司机，以了解他们对轮椅使用者服务问题的体验和看法。一些司机将轮椅使用者运送到非轮椅使用者的体验与服务明显不同，因为他们在协助轮椅使用者时从事无偿劳动并且需要额外的时间。他们认为司机的服务下降可能是由于缺乏对他们的时间和工作的补偿。解决这个问题的一个解决方案是使用应用程序技术来记录轮椅使用者的乘车请求，这些轮椅使用者自愿披露残疾状况并激励司机完成乘车。该研究的首要目的是创造有助于克服潜在障碍的知识，从而将残疾骑手完全纳入应用程序叫车服务。