Psychological contracts have been theorized to occur at different levels of analysis and with different exchange parties. In this article, we develop the concept of team-client psychological contract fulfillment (team-client PCF) as a team-level social exchange indicator, reflecting the team members' perceptions of the degree of fulfillment of the commitments a client promised to a team. Using the multilevel group-process framework (Lang et al., 2019) and a sample of newly formed self-managed teams consisting of 838 observations, nested in 244 individuals, 56 teams, and in four waves of data, we tested the claim that team-client PCF may determine the type of collective states that emerge within the team. When team-client PCF is higher, it should create conditions for the emergence of team states related to team maintenance (i.e., team identification), whereas when team-client PCF is lower, it is more likely that teams develop states related to the regulation of team performance (i.e., team-member exchange [TMX]). Our results support our hypotheses. We discuss implications for both the psychological contract literature as well as the team dynamics literature (especially team dynamics of team identification and TMX). (PsycInfo Database Record (c) 2024 APA, all rights reserved).

中文翻译：

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背景中的出现：团队-客户心理契约的履行如何与团队认同或团队成员交换的出现相关联。


心理契约被理论化为在不同的分析层面和不同的交易方之间发生。在本文中，我们提出了团队-客户心理契约履行（团队-客户PCF）的概念，作为团队层面的社会交换指标，反映团队成员对客户向团队承诺的履行程度的看法。使用多级小组流程框架（Lang 等人，2019）和新成立的自我管理团队样本（包含 838 个观察结果，嵌套在 244 个人、56 个团队和四波数据中），我们测试了以下说法：团队-客户端 PCF 可以确定团队内出现的集体状态的类型。当团队-客户PCF较高时，应该为与团队维护（即团队识别）相关的团队状态的出现创造条件，而当团队-客户PCF较低时，团队更有可能出现与规则相关的状态团队绩效（即团队成员交换 [TMX]）。我们的结果支持我们的假设。我们讨论了心理契约文献和团队动力学文献（特别是团队认同和 TMX 的团队动力学）的含义。 （PsycInfo 数据库记录 (c) 2024 APA，保留所有权利）。