Recent occupational health research has begun exploring unhelpful workplace social support (UWSS). UWSS refers to actions taken by a colleague that the recipient believes are intended to be helpful but are perceived as ineffective. For example, a colleague may provide help that is not wanted or do something incorrectly while providing aid. Despite the perceived good intentions of UWSS providers, empirical research suggests that UWSS is a potent workplace demand negatively associated with occupational well-being. The mechanisms that link UWSS and reduced occupational well-being, however, have yet to receive empirical examination. We integrate the job demands-resources model, conservation of resources theory, and basic needs theory to construct a multistage model linking UWSS to reduced work engagement via the frustration of basic psychological needs and the consequent experiencing of negative emotions. We test this model across two studies-a three-wave weekly study (NLevel 1 = 960, NLevel 2 = 320) and a 5-day daily diary study (NLevel 1 = 1,680, NLevel 2 = 336)-and find several significant direct and indirect effects. Across both studies (though at different levels of analysis), partial support was linked to reduced work engagement via the frustration of both the need for competence and relatedness and the experiencing of negative affect, while in Study 2, a daily link between undependable support and work engagement through relatedness frustration and the experiencing of negative affect was found. Implications for research and practice are discussed, and future research directions are offered. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

中文翻译：

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为什么你的帮助没有帮助：多阶段中介模型探索将无帮助的工作场所社会支持与工作投入联系起来的机制。


最近的职业健康研究已经开始探索无益的工作场所社会支持（UWSS）。 UWSS 是指同事采取的行动，接收者认为该行动是有帮助的，但被认为是无效的。例如，同事可能会提供不需要的帮助，或者在提供帮助时做错事。尽管 UWSS 提供者被认为是善意的，但实证研究表明，UWSS 是一种与职业福祉负相关的强大工作场所需求。然而，UWSS 与职业福祉下降之间的联系机制尚未得到实证检验。我们整合工作需求资源模型、资源守恒理论和基本需求理论，构建了一个多阶段模型，通过基本心理需求的挫败和随之而来的负面情绪体验，将 UWSS 与工作投入度降低联系起来。我们在两项研究中测试了这个模型——一项三波每周研究（NLevel 1 = 960，NLevel 2 = 320）和一项为期 5 天的每日日记研究（NLevel 1 = 1,680，NLevel 2 = 336）——并发现了几个显着的直接影响和间接影响。在这两项研究中（尽管分析水平不同），部分支持与工作投入度降低有关，这是由于对能力和关联性的需求受挫以及经历负面影响而导致的，而在研究 2 中，不可靠的支持与工作投入之间存在日常联系。研究发现，工作投入是通过关联性挫折和负面情绪体验来实现的。讨论了研究和实践的意义，并提出了未来的研究方向。 （PsycInfo 数据库记录 (c) 2024 APA，保留所有权利）。