Drawing on a socio-technical approach, we examined Finnish social welfare professionals’ (n = 990) perceptions of the effects of digitalization on their work and how these are associated with factors related to work and client information system usage using mixed graphical modelling. Overall, perceptions were predominantly positive. Digitally replaced services were most common in the non-public sector. Higher client information system ratings were associated with perceptions of more active client roles, supportive decision support systems and faster service processes. The relationship between various factors and perceived effects of digitalization appears complex and should be considered during the digital transformation of social work.

中文翻译：

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数字化对芬兰社会工作的感知影响：网络分析方法


我们利用社会技术方法，使用混合图形模型研究了芬兰社会福利专业人员 (n = 990) 对数字化对其工作影响的看法，以及这些影响如何与工作和客户信息系统使用相关的因素相关联。总体而言，人们的看法主要是积极的。数字化替代服务在非公共部门最为常见。较高的客户信息系统评级与更积极的客户角色、支持性决策支持系统和更快的服务流程的感知相关。各种因素与数字化感知效果之间的关系显得复杂，在社会工作数字化转型过程中应予以考虑。