Purpose

This study aims to examine the conceptual and empirical operations of hospitality at its intersections with health care, which includes medical and senior care.

Design/methodology/approach

This study conducts a systematic review of literature on hospitality in health care published in hospitality, tourism and leisure journals spanning from 1990 to 2023. A total of 50 studies meeting the inclusion criteria are reviewed, providing insights into how hospitality is conceptualized, its practical implementation and the proposed outcomes in health-care settings.

Findings

Hospitality in health care is conceptualized by hospitality scholars in three main ways: as service functions, as a service exchange and as an organizational culture. There is a significant overlap between the notion of hospitality and the concept of person-centered care in gerontology and health-care literature. Also, hospitality contributes positively to patient/resident experiences, organizational performance and societal impacts.

Research limitations/implications

The study is limited by its focus solely on the theoretical and practical aspects of hospitality in health care within hospitality, tourism and leisure journals, excluding relevant literature from gerontological and health-care journals.

Originality/value

Interdisciplinary research requires scholars from different disciplines to develop a common language and understanding of key concepts. This study presents the conceptual and practical domains of hospitality and its relevancy to health-care research and offers future directions to strengthen the interdisciplinary research between hospitality, health care and gerontology.

中文翻译：

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从跨学科的角度看待款待：对 30 年医疗保健款待研究的系统回顾

 目的

本研究旨在探讨酒店业与医疗保健（包括医疗和老年护理）交叉点的概念和实证运作。

设计/方法论/途径

本研究对 1990 年至 2023 年在酒店、旅游和休闲期刊上发表的有关医疗保健中酒店业的文献进行了系统回顾。共审查了 50 项符合纳入标准的研究，深入了解酒店业的概念及其实际实施以及医疗保健环境中的拟议成果。

 发现

接待学者将医疗保健中的接待从三个主要方面进行了概念化：服务功能、服务交换和组织文化。在老年学和医疗保健文献中，热情好客的概念与以人为本的护理概念之间存在显着重叠。此外，热情好客还对患者/居民体验、组织绩效和社会影响做出积极贡献。

研究局限性/影响

该研究的局限性在于其仅关注酒店、旅游和休闲期刊中医疗保健领域的理论和实践方面，不包括老年学和医疗保健期刊中的相关文献。

 原创性/价值

跨学科研究需要不同学科的学者形成共同语言和对关键概念的理解。本研究介绍了酒店管理的概念和实践领域及其与医疗保健研究的相关性，并为加强酒店管理、医疗保健和老年学之间的跨学科研究提供了未来方向。