Citizen trust in regulatory agencies is essential for the functioning of society and markets. Trust in regulatory agencies promotes compliance and strengthens trust in regulated sectors. Despite its importance, there is no systematic study on how trust is in this context can be measured best. In response, this article presents findings of a systematic review of measures of trust in regulatory contexts, assessing their utility for measuring citizen trust in regulatory agencies. Our review of recent literature and of seven major international surveys finds several areas for methodological improvement in the measurement of such trust. The review highlights that while trust in various institutions is extensively studied, high‐quality measures for regulatory agencies specifically are lacking. Both one‐off studies of trust in regulatory agencies and large international surveys of trust in government reveal an absence of systematic and consistent measurement of trust in these agencies. We propose recommendations to enhance measurement consistency, transparency, and contextual diversity. This study underscores the urgency of addressing this critical dimension of trust and provides a roadmap for improving our understanding of citizen trust in regulatory agencies.

中文翻译：

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衡量公民对监管机构的信任：系统回顾和前进方向


公民对监管机构的信任对于社会和市场的运作至关重要。对监管机构的信任可以促进合规性并加强对受监管部门的信任。尽管信任很重要，但目前还没有系统研究如何最好地衡量这种情况下的信任。作为回应，本文提出了对监管背景下的信任措施进行系统审查的结果，评估了它们在衡量公民对监管机构的信任方面的效用。我们对最近的文献和七项主要国际调查的回顾发现了在衡量这种信任方面需要改进方法的几个领域。审查强调，虽然对各种机构的信任进行了广泛的研究，但缺乏针对监管机构的高质量措施。对监管机构信任的一次性研究和对政府信任的大型国际调查都表明，对这些机构的信任缺乏系统且一致的衡量。我们提出了增强测量一致性、透明度和背景多样性的建议。这项研究强调了解决信任这一关键维度的紧迫性，并为提高我们对公民对监管机构信任的理解提供了路线图。