Citizen trust in regulatory agencies is essential for the functioning of society and markets. Trust in regulatory agencies promotes compliance and strengthens trust in regulated sectors. Despite its importance, there is no systematic study on how trust is in this context can be measured best. In response, this article presents findings of a systematic review of measures of trust in regulatory contexts, assessing their utility for measuring citizen trust in regulatory agencies. Our review of recent literature and of seven major international surveys finds several areas for methodological improvement in the measurement of such trust. The review highlights that while trust in various institutions is extensively studied, high-quality measures for regulatory agencies specifically are lacking. Both one-off studies of trust in regulatory agencies and large international surveys of trust in government reveal an absence of systematic and consistent measurement of trust in these agencies. We propose recommendations to enhance measurement consistency, transparency, and contextual diversity. This study underscores the urgency of addressing this critical dimension of trust and provides a roadmap for improving our understanding of citizen trust in regulatory agencies.

中文翻译：

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衡量公民对监管机构的信任度：系统评价和前进方向


公民对监管机构的信任对于社会和市场的运作至关重要。对监管机构的信任促进了合规性，并增强了对受监管行业的信任。尽管信任很重要，但目前还没有关于在这种情况下如何最好地衡量信任的系统研究。作为回应，本文介绍了对监管环境中信任措施的系统评价的结果，评估了它们在衡量公民对监管机构的信任方面的效用。我们对近期文献和七项主要国际调查的回顾发现，在衡量这种信任度方面，有几个方法需要改进的领域。审查强调，虽然对各种机构的信任进行了广泛研究，但特别缺乏针对监管机构的高质量措施。对监管机构信任度的一次性研究和对政府信任度的大型国际调查都表明，对这些机构缺乏系统和一致的信任度衡量。我们提出了增强测量一致性、透明度和上下文多样性的建议。这项研究强调了解决信任这一关键维度的紧迫性，并为提高我们对监管机构的公民信任的理解提供了路线图。