Occupational stress and burnout remain largely unexplored as red tape repercussions, even though they can jeopardize public servants’ wellbeing, motivation, and performance. Using a survey experiment with 354 school principals conducted between November 2018 and January 2019 in Chile, we provide evidence that red tape foments burnout risks. More red tape increases emotional exhaustion, depersonalization, and a sense of low personal accomplishment, while cutting red tape reduces emotional exhaustion but does not attenuate depersonalization and low personal accomplishment. These experimental results further prior observational findings about employee responses to red tape and are particularly pertinent for public services struggling with effectively cutting red tape.

中文翻译：

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公共服务中的繁文缛节和倦怠风险：来自学校校长调查实验的证据


职业压力和倦怠在很大程度上仍未被视为繁文缛节的影响，尽管它们可能危及公务员的福祉、积极性和绩效。通过 2018 年 11 月至 2019 年 1 月期间对智利 354 名学校校长进行的调查实验，我们提供了证据表明繁文缛节会引发职业倦怠风险。更多的繁文缛节会增加情绪疲惫、人格解体和个人成就感低下，而减少繁文缛节会减少情绪疲惫，但不会减弱人格解体和个人成就感低下。这些实验结果进一步推进了之前关于员工对繁文缛节的反应的观察结果，并且对于努力有效减少繁文缛节的公共服务特别相关。