Reviewing 25 years of research, we observed that the science of feedback at work is not yet a story of coherent and cumulative progress. Feedback is often generically defined, and assumptions substantially diverge. Consequently, insights often appear disconnected from the way feedback is practiced and experienced in organizations. We organize the literature by making three core assumptions explicit and identifying six distinct substreams of feedback research. For each substream, we highlight insights and limitations and point to seeming contradictions and departures from the daily reality of managers and employees. We call on scholars to explicate assumptions and develop coherent paradigms that mirror the complex realities of feedback in organizational life. We end with five recommendations for building a cumulative science of feedback.

中文翻译：

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组织反馈研究 25 年回顾：从简单的规则到复杂的现实


回顾 25 年的研究，我们观察到，工作中的反馈科学还不是一个连贯和累积进步的故事。反馈通常是通用定义的，并且假设大相径庭。因此，洞察通常与组织中实践和体验反馈的方式脱节。我们通过明确三个核心假设并确定反馈研究的六个不同的子流来组织文献。对于每个子流，我们强调了洞察力和局限性，并指出了看似矛盾和偏离经理和员工日常现实的地方。我们呼吁学者们阐明假设并开发连贯的范式，以反映组织生活中反馈的复杂现实。最后，我们提出了构建累积反馈科学的五项建议。