Purpose

This study aims to explore what and how digital innovation, as a knowledge-based and multi-dimensional process, can be used to increase the accountability of public and private sector organizations during the COVID-19 pandemic.

Design/methodology/approach

Taking an interpretivist approach, qualitative research is designed around Strong Structuration Theory (SST). A content analysis of relevant documents and semi-structured interviews focusing on the relationships between digital innovation and accountability in extraordinary times is conducted.

Findings

The results show the existence of digital innovation barriers and facilitators that can have an impact on accountability during extraordinary times. The research highlights how managers of public organizations focus largely on the social dimension of knowledge (i.e., competencies shaped by collective culture), while managers of private organizations focus mainly on the human dimension of knowledge (i.e., skills gained through learning by doing).

Research limitations/implications

The paper enriches the accountability literature by historicizing SST for extraordinary times and by utilizing a multiple-dimensional approach to digital innovation. Also, the work underlines specific strategies organizations could usefully adopt to improve accountability through digital innovation in the public and private sectors during extraordinary times.

Originality/value

This article emphasizes the crucial integration of technological components with knowledge. In particular, the digital innovation is considered as a strong synergy of human and social dimensions that compels organizations toward enhanced accountability, particularly in the face of extraordinary challenges.

中文翻译：

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解析数字创新的知识维度：非常时期对公共和私营部门问责制的影响

 目的

本研究旨在探讨数字创新作为一种基于知识的多维过程，如何以及如何用于在 COVID-19 大流行期间增强公共和私营部门组织的责任感。

设计/方法论/途径

采用解释主义方法，定性研究是围绕强结构理论（SST）设计的。对相关文件和半结构化访谈进行内容分析，重点关注非常时期数字创新与问责制之间的关系。

 发现

结果表明，数字创新障碍和促进因素的存在可能会在非常时期对问责制产生影响。该研究强调了公共组织的管理者主要关注知识的社会维度（即由集体文化塑造的能力），而私营组织的管理者主要关注知识的人性维度（即通过干中学获得的技能）。

研究局限性/影响

该论文通过对非常时期的 SST 进行历史记录并利用多维方法进行数字创新，丰富了问责文献。此外，这项工作还强调了组织在非常时期可以有效采取的具体战略，通过公共和私营部门的数字创新来改善问责制。

 原创性/价值

本文强调技术组件与知识的关键整合。特别是，数字创新被认为是人类和社会层面的强大协同作用，迫使组织加强问责制，特别是在面临巨大挑战时。