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When ‘Can I help you?’ hurts: Roma experiences of everyday microaggressions in retail outlets
British Journal of Social Psychology ( IF 3.2 ) Pub Date : 2024-07-18 , DOI: 10.1111/bjso.12789
Boglarka Nyul 1, 2 , Anna Kende 1 , József Pántya 1 , Luca Váradi 3 , Jeremy Braverman 3 , Ádám Hushegyi 3 , Sára Csaba 1 , Nóra Anna Lantos 1 , Nick Hopkins 4
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The concept of microaggressions alerts us how majority group members' everyday behaviour can impact minorities negatively. Recently, some researchers have questioned the criteria for identifying microaggressions and rejected the concept's utility. We maintain that attending to minorities' everyday experiences is important and illustrate this through a three‐phase study with Roma in Hungary. First, we conducted interviews exploring their everyday interactional experiences (Phase 1, N = 17); second, Roma participants filmed (naturally occurring) interactions with majority group members (Phase 2, N = 10); third, we showed such filmed interactions to Roma focus groups and recorded their discussions (Phase 3, N = 28). Analysing these discussions, we focused on how the experience of surveillance when shopping (even when manifested in apparently helpful attention from shop assistants) impacted participants in ways that majority group members likely have little awareness of. Specifically, participants reported their need to (a) reflect on (and manage) their emotional reactions; (b) weigh a variety of strategic considerations as to how to respond; and (c) engage in in‐the‐moment interpretation as to the nature of the interaction. Such experiences negatively impact the use of public space and illustrate the value of adopting the minority's vantage point concerning the identification of microaggressive treatment.

中文翻译:


当“我可以帮你吗?”伤害:罗姆人在零售店日常遭遇的微侵犯



微侵犯的概念提醒我们大多数群体成员的日常行为如何对少数群体产生负面影响。最近,一些研究人员对识别微侵犯的标准提出了质疑,并拒绝了该概念的实用性。我们认为关注少数群体的日常经历很重要,并通过对匈牙利罗姆人的三阶段研究来说明这一点。首先,我们进行了采访,探索他们的日常互动经历(第一阶段,氮= 17);其次,罗姆人参与者拍摄了与大多数群体成员的(自然发生的)互动(第二阶段,氮= 10);第三,我们向罗姆人焦点小组展示了此类互动录像并记录了他们的讨论(第 3 阶段,氮= 28)。在分析这些讨论时,我们重点关注购物时的监视体验(即使表现为店员明显有帮助的关注)如何以大多数群体成员可能意识不到的方式影响参与者。具体来说,参与者报告了他们需要(a)反思(和管理)他们的情绪反应; (b) 权衡如何应对的各种战略考虑; (c) 对互动的本质进行即时解释。这些经历对公共空间的使用产生了负面影响,并说明了在识别微侵犯性待遇方面采用少数群体的观点的价值。
更新日期:2024-07-18
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