The impact of robot service failure on customer retention is well-recognized, with a growing focus on effective robot recovery strategies. Despite this, the formation of human-robot relationships d...

中文翻译：

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人机交互类型对仿人机器人服务失败顾客容忍度的影响


机器人服务故障对客户保留的影响已得到广泛认可，有效的机器人恢复策略也日益受到关注。尽管如此，人机关系的形成...