A wealth of studies has discussed the impact of different regulatory regimes on firms, but have ignored the differences in citizens' attitudes toward firms in different regulatory regimes. Exploring these attitudes is crucial to understanding the micro‐effects of regulatory regimes and market developments. This study aims to investigates the impact of regulatory regimes on citizens' trust in regulated sectors and uncovers the underlying impact mechanisms. Using a survey experiment within the context of algorithm regulation (N = 1224), we reveal that the coerciveness of regulatory regimes positively influences citizens' trust in regulated firms. Furthermore, we identify problem‐solving and problem exposure perceptions as key mediators in this relationship. The findings contribute to the ongoing debate between regulation and trust, shedding light on their interplay in contemporary society and providing practical implications for policymakers and businesses navigating complex regulatory landscapes.

中文翻译：

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问题暴露与问题解决：监管制度对公民对受监管部门信任的影响


大量研究讨论了不同监管制度对企业的影响，但忽视了不同监管制度下公民对企业态度的差异。探索这些态度对于理解监管制度和市场发展的微观影响至关重要。本研究旨在调查监管制度对公民对受监管部门的信任的影响，并揭示潜在的影响机制。通过在算法监管背景下进行的调查实验（N = 1224），我们发现监管制度的强制力对公民对受监管企业的信任产生积极影响。此外，我们认为解决问题和暴露问题的看法是这种关系中的关键调解因素。这些发现促进了监管与信任之间持续不断的争论，揭示了它们在当代社会中的相互作用，并为政策制定者和企业应对复杂的监管环境提供了实际意义。