当前位置：
X-MOL 学术
›
J. Hosp. Market. Manag.
›
论文详情
Our official English website, www.x-mol.net, welcomes your feedback! (Note: you will need to create a separate account there.)
Corporate good deed and service failure: does being good lead to forgiveness?
Journal of Hospitality Marketing & Management ( IF 11.9 ) Pub Date : 2024-06-21 , DOI: 10.1080/19368623.2024.2362732 Chia Yen Yang 1 , Fandy Tjiptono 2 , Christina Kwai Choi Lee 3 , Jasmine May Yee Loo 4
Journal of Hospitality Marketing & Management ( IF 11.9 ) Pub Date : 2024-06-21 , DOI: 10.1080/19368623.2024.2362732 Chia Yen Yang 1 , Fandy Tjiptono 2 , Christina Kwai Choi Lee 3 , Jasmine May Yee Loo 4
Affiliation
While Corporate Social Responsibility (CSR) has a positive influence on transactional outcomes following a service failure in the hospitality industry, little is known about its influence on consum...
中文翻译：
企业的善行和服务失败：行善会导致宽恕吗？
虽然企业社会责任 (CSR) 对酒店业服务失败后的交易结果产生积极影响，但对其对消费的影响却知之甚少。
更新日期：2024-06-21
中文翻译：
企业的善行和服务失败：行善会导致宽恕吗？
虽然企业社会责任 (CSR) 对酒店业服务失败后的交易结果产生积极影响，但对其对消费的影响却知之甚少。
京公网安备 11010802027423号