Waiting Time (WT) stands as a pivotal indicator of the accessibility and equality of ride-hailing service. WT is broken down into two parts: the time taken to match passengers with drivers (matching time), and the time for drivers to pick up passengers (pickup time). Prior research merged the two components, leading to biased results. We aim to individually examine the factors influencing each component, considering demographic attributes of drivers and users, trip characteristics, traffic conditions, and neighborhood built environment (BEs). Using two-week ride-hailing orders collected in Shenzhen, our study reveals that: 1) Trip originating from or arriving at tourist attractions and airports exhibit a shorter matching time but an extended pickup time. 2) Female passengers face bias during the matching process, while female drivers tend to experience prolonged durations in both the matching and pickup phases. 3) Matching time is predominantly determined by trip characteristics, whereas pickup time is more influenced by the neighborhood BEs. 4) The impact of matching time on pickup duration varies across trips, influenced by factors such as passenger gender, idle distance, applied discounts, and additional dispatch fees.

等待时间（WT）是网约车服务可及性和平等性的关键指标。 WT 分为两部分：乘客与司机匹配所需的时间（匹配时间）和司机接载乘客的时间（接送时间）。先前的研究将这两个部分合并，导致结果有偏差。我们的目标是单独检查影响每个组成部分的因素，考虑驾驶员和用户的人口统计属性、出行特征、交通状况和社区建筑环境 (BE)。通过在深圳收集的两周网约车订单，我们的研究表明：1）从或到达旅游景点和机场的行程显示匹配时间较短，但接载时间较长。 2）女性乘客在匹配过程中面临偏见，而女司机在匹配和接载阶段往往会经历较长的时间。 3) 匹配时间主要由出行特征决定，而接载时间更多地受邻近BE的影响。 4) 匹配时间对接载时长的影响因行程而异，受乘客性别、闲置距离、适用折扣和额外调度费用等因素的影响。