Purpose

The purpose of this study is to examine the mechanisms of absorptive capacity (ACAP) in the specific context of digital product development teams. More precisely, it explores the process of internalizing and utilizing external knowledge from sources outside the team to promote the development of innovative ambidexterity.

Design/methodology/approach

The study employs the ACAP framework and directs specific attention to the concept of knowledge assimilation, encompassing comprehension, documentation and dissemination. Seventy-five employees of one of Indonesia’s largest commercial banks were surveyed about two initiatives they participated in. To this end, 12 research hypotheses are formulated, tested and analyzed using structural equation modeling.

Findings

Knowledge comprehension, documentation and dissemination are found to mediate between knowledge acquisition and knowledge exploitation. At the same time, the relationship between knowledge acquisition and knowledge transformation is mediated by knowledge comprehension and dissemination, but not documentation. The authors also found that knowledge transformation positively mediates between knowledge comprehension and dissemination on the one hand and ambidexterity on the other hand. Importantly, knowledge exploitation negatively mediates between knowledge comprehension and documentation on the one hand and ambidexterity on the other hand.

Originality/value

This study contributes to the existing body of knowledge by offering nuanced insights into the interplay of knowledge assimilation processes within ACAP, particularly in the context of digital product development. The identification of mediating factors and their impacts on ambidexterity provides valuable implications for both theory and practice in this domain.

中文翻译：

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数字产品开发团队外部知识流程和双元性：吸收能力框架的多中介分析

 目的

本研究的目的是研究数字产品开发团队特定背景下的吸收能力 (ACAP) 机制。更准确地说，它探索内化和利用团队外部的外部知识来促进创新双元发展的过程。

设计/方法论/途径

该研究采用 ACAP 框架，并特别关注知识同化的概念，包括理解、记录和传播。对印度尼西亚最大的商业银行之一的 75 名员工进行了有关他们参与的两项计划的调查。为此，使用结构方程模型制定、测试和分析了 12 个研究假设。

 发现

人们发现知识理解、记录和传播在知识获取和知识利用之间发挥着中介作用。同时，知识获取和知识转化之间的关系是由知识理解和传播而不是文档来调节的。作者还发现，知识转化一方面在知识理解和传播与另一方面在双元性之间发挥正向中介作用。重要的是，知识利用在知识理解和文档记录与双元性之间产生负面中介。

 原创性/价值

这项研究通过对 ACAP 内知识同化过程的相互作用提供细致入微的见解，特别是在数字产品开发的背景下，为现有的知识体系做出了贡献。中介因素的识别及其对双元性的影响为该领域的理论和实践提供了宝贵的启示。