Purpose

This paper offers a new vision of responsible service leadership for service organizations nested in economic, societal and environmental contexts across time to foster collective flourishing.

Design/methodology/approach

Following the call for novel perspectives that recognize service as a game among (vs between) people in service ecosystems, we build on service leadership theory to integrate insights from infinite (vs finite) games and biomimicry practices to propose a holistic model for responsible service leadership.

Findings

We extend the 3C (competence, character and care) model of service leadership (Shek et al., 2021) adding context and chronos as essential pillars of responsible service leadership in nested ecosystems. We offer new interpretations and applications of the 3Cs through the lens of context and chronos.

Research limitations/implications

This paper furthers the emerging conversation about unique leadership approaches for service, linking existing service leadership theories with holistic views of service ecosystems and enabling a shift from decontextualized models of leadership to a more inclusive approach.

Practical implications

We propose that responsible service leadership can inspire new approaches to leadership development within organizations and in business education (e.g. competencies, settings) and a reconsideration of organizational structures (e.g. culture, selection and incentive design).

Social implications

The proposed 5C model revisits foundational assumptions of responsibility in service leadership, integrating actors across and within service ecosystems, society at large and the environment in the present and future.

Originality/value

This paper offers a conceptual framework – the 5Cs model of responsible service leadership – aimed at reimagining service leadership.

中文翻译：

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负责任服务领导力的 5C 模型：向生命系统学习，玩无限游戏

 目的

本文为不同时期的经济、社会和环境背景下的服务组织提供了负责任的服务领导力的新愿景，以促进集体繁荣。

设计/方法论/途径

继人们呼吁将服务视为服务生态系统中人与人之间的游戏的新视角之后，我们以服务领导理论为基础，整合来自无限（与有限）游戏和仿生实践的见解，提出负责任的服务领导的整体模型。

 发现

我们扩展了服务领导力的 3C（能力、性格和关怀）模型（Shek 等人，2021），添加了背景和时间作为嵌套生态系统中负责任的服务领导力的重要支柱。我们通过背景和时间的视角对 3C 进行新的解释和应用。

研究局限性/影响

本文进一步推动了关于独特的服务领导方法的新兴对话，将现有的服务领导理论与服务生态系统的整体观点联系起来，并实现从脱离情境的领导模式向更具包容性的方法的转变。

 实际影响

我们建议，负责任的服务领导力可以激发组织内部和商业教育（例如能力、环境）和组织结构（例如文化、选拔和激励设计）重新考虑领导力发展的新方法。

 社会影响

拟议的 5C 模型重新审视了服务领导力的基本责任假设，整合了服务生态系统、整个社会以及当前和未来环境之间和内部的参与者。

 原创性/价值

本文提供了一个概念框架——负责任的服务领导力 5C 模型——旨在重新构想服务领导力。