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Holiday effects on tipping rates in full-service restaurants
International Journal of Hospitality Management ( IF 9.9 ) Pub Date : 2024-06-21 , DOI: 10.1016/j.ijhm.2024.103826
Faizan Ali , Christopher C. Olson , Christos Pantzalis , Jong Chool Park , Jung Chul Park , Dahlia Robinson

Dining at restaurants on holidays involves a mostly different experience than dining on any other normal day, as it provides the opportunity for diners to get together with family and friends. Consequently, in this study, we investigate whether the prosocial behavior of restaurant diners deviates from the norm on holidays. Using a large dataset of credit card transactions at full-service restaurants, we confirm that this is indeed the case, albeit in a strikingly dichotomous fashion; religious and other family-oriented holidays are generally associated with significantly higher tipping rates than normal, whereas most other holidays are associated with significantly lower tipping rates than normal. Our findings suggest that family gatherings often meant to reinforce a sense of belonging and togetherness seem to strengthen prosociality, whereas social gatherings in restaurants on other festive occasions seem less likely to promote prosocial behavior.

中文翻译:


假期对全方位服务餐厅小费率的影响



节假日在餐厅用餐所带来的体验与其他任何正常日子都大不相同,因为它为食客提供了与家人和朋友聚会的机会。因此,在这项研究中,我们调查了餐厅食客的亲社会行为是否偏离假日常态。通过使用全方位服务餐厅的大量信用卡交易数据,我们确认情况确实如此,尽管是以一种惊人的二分法方式;宗教和其他家庭节日的小费率通常显着高于正常水平,而大多数其他节日的小费率则显着低于正常水平。我们的研究结果表明,家庭聚会通常旨在增强归属感和团结感,似乎可以增强亲社会性,而其他节日场合在餐馆举行的社交聚会似乎不太可能促进亲社会行为。
更新日期:2024-06-21
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