This paper seeks to fill in the current evidence gap on the relationship between travel satisfaction and e-scooter use. To do so, online survey data from e-scooter users of a University community in the city of Thessaloniki, Greece were collected and statistically analyzed. In line with previous research on travel satisfaction, the results of a series of exploratory and confirmatory factor analyses unveiled the potential of factors surrounding positive activation, positive deactivation, and cognitive evaluation to serve as key determinants of satisfaction of e-scooter riders. Furthermore, a structural equation model (SEM) was estimated to identify the impact of user- and trip-related characteristics on travel satisfaction. The results of the SEM showed that older and high-income riders, those with good self-reported physical condition, riders of private e-scooters and leisure travelers are more likely to perceive greater satisfaction by the use of their e-scooters. The findings of this study overall contribute to the current state-of-knowledge relating to travel satisfaction and pave the way for potential policy actions that could improve users’ experience with e-scooters and enhance the overall attractiveness of micromobility in the pathway towards sustainable and inclusive mobility.

中文翻译：

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电动滑板车用户出行满意度的决定因素


本文旨在填补当前关于旅行满意度与电动滑板车使用之间关系的证据空白。为此，我们收集了希腊塞萨洛尼基市大学社区电动滑板车用户的在线调查数据并进行了统计分析。与之前关于出行满意度的研究一致，一系列探索性和验证性因素分析的结果揭示了积极激活、积极停用和认知评估等因素作为电动滑板车骑手满意度关键决定因素的潜力。此外，还估计了结构方程模型（SEM），以确定用户和旅行相关特征对旅行满意度的影响。 SEM 的结果表明，老年和高收入骑手、自我报告身体状况良好的骑手、私人电动滑板车骑手和休闲旅行者更有可能通过使用电动滑板车获得更大的满意度。这项研究的结果总体上有助于当前与出行满意度相关的知识状况，并为潜在的政策行动铺平道路，这些政策行动可以改善用户对电动滑板车的体验，并增强微型交通在实现可持续发展和可持续发展的道路上的整体吸引力。包容性流动性。