Although digital technology (DT) is often introduced with the aim of enhancing organizational knowledge transfer and learning, these aims often fail to materialize. The information systems (IS) literature attributes such unexpected outcomes to inappropriate technology design and implementation, as well as to overuse, misuse, and non-use of technology. However, we know little about how actors misuse or fail to use technology and data, thereby failing to acquire and act upon the knowledge necessary to achieve organizational learning. Leveraging the literature on strategic ignorance, we explore how actors expected to use technology for learning purposes justify their non-engagement with it. Studying an implementation of a DT with the purpose of facilitating organizational learning on basis of provided data in health care, we identify seven ignoring justifications through which the target users of the DT avoided key knowledge acquisition and knowledge-based action activities. These sensemaking behaviors accumulated to a state of collective passivity in relation to the DT. Our conceptualization contributes to and connects theories of organizational learning in the IS literature and strategic ignoring.

中文翻译：

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与信息系统相关的忽视和集体被动：参与者如何避免参与有关瑞典医疗保健等待时间的数据


尽管数字技术（DT）的引入通常是为了增强组织知识转移和学习，但这些目标往往无法实现。信息系统 (IS) 文献将这种意外结果归因于不适当的技术设计和实施，以及技术的过度使用、误用和不使用。然而，我们对参与者如何滥用或未能使用技术和数据知之甚少，从而未能获取实现组织学习所需的知识并采取行动。利用有关战略无知的文献，我们探讨了预期将技术用于学习目的的参与者如何证明他们不参与技术的合理性。研究了 DT 的实施，其目的是根据提供的医疗保健数据促进组织学习，我们确定了 DT 的目标用户避免关键知识获取和基于知识的行动活动的七个忽视理由。这些意义建构行为累积到了与 DT 相关的集体被动状态。我们的概念化有助于并连接 IS 文献中的组织学习理论和战略忽视。