Although digital technology (DT) is often introduced with the aim of enhancing organizational knowledge transfer and learning, these aims often fail to materialize. The information systems (IS) literature attributes such unexpected outcomes to inappropriate technology design and implementation, as well as to overuse, misuse, and non-use of technology. However, we know little about how actors misuse or fail to use technology and data, thereby failing to acquire and act upon the knowledge necessary to achieve organizational learning. Leveraging the literature on strategic ignorance, we explore how actors expected to use technology for learning purposes justify their non-engagement with it. Studying an implementation of a DT with the purpose of facilitating organizational learning on basis of provided data in health care, we identify seven ignoring justifications through which the target users of the DT avoided key knowledge acquisition and knowledge-based action activities. These sensemaking behaviors accumulated to a state of collective passivity in relation to the DT. Our conceptualization contributes to and connects theories of organizational learning in the IS literature and strategic ignoring.

中文翻译：

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与信息系统相关的忽视和集体被动：行为者如何避免参与瑞典医疗保健等待时间的数据


尽管引入数字技术 （DT） 的目的通常是为了加强组织的知识转移和学习，但这些目标往往无法实现。信息系统 （IS） 文献将这种意外结果归因于不适当的技术设计和实施，以及技术的过度使用、误用和不使用。然而，我们对行为者如何滥用或未能使用技术和数据，从而无法获得实现组织学习所需的知识并采取行动知之甚少。利用有关战略无知的文献，我们探讨了期望将技术用于学习目的的行为者如何证明他们不参与技术是合理的。为了促进基于医疗保健中提供的数据的组织学习，我们研究了 DT 的实施，我们确定了 DT 的目标用户避免关键知识获取和基于知识的行动活动的七个被忽视的理由。这些意义建构行为积累到一种相对于 DT 的集体被动状态。我们的概念化有助于并连接 IS 文献中的组织学习和战略忽视理论。