This article reports findings of a Q Methodology study in which we explored the opinions of employees from eight Dutch regulatory agencies on how agencies gain their reputation. This is the largest study to date examining employee's views on the relative importance of different factors in reputation acquisition by public organizations, and the first analyzing employees in regulatory agencies. Results reveal five distinct “profiles” of opinion among employees about the factors most important in reputation acquisition. Regression analysis, further, supports that different regulatory agencies are dominated by employees with different opinions on how reputation is formed. These findings contribute to the growing empirical literature on how regulatory agencies, and their various employees, understand and approach reputation management.

中文翻译：

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监管机构声誉获取：A Q 机构员工观点的方法论分析


本文报告了 Q Methodology 研究的结果，在该研究中，我们探讨了八个荷兰监管机构的员工对机构如何获得声誉的看法。这是迄今为止最大规模的研究，考察了员工对公共组织声誉获取中不同因素的相对重要性的看法，也是首次对监管机构的员工进行分析。结果显示，员工对声誉获取最重要的因素有五种不同的看法。回归分析进一步表明，不同的监管机构由对声誉如何形成持有不同看法的员工主导。这些发现有助于越来越多关于监管机构及其员工如何理解和处理声誉管理的实证文献。