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The effects of recovery experiences on hotel employees’ subjective well-being, organizational citizenship behavior, and task performance
International Journal of Hospitality Management ( IF 9.9 ) Pub Date : 2024-06-03 , DOI: 10.1016/j.ijhm.2024.103798
Lanlan Huang , Henry Tsai

Drawing upon the effort-recovery model and conservation of resources theory, we examine the mechanisms through which recovery experiences influence hotel workers’ subjective well-being, organizational citizenship behavior, and task performance. Following this, we conducted semi-structured interviews to delve deeper into the results obtained from structural equation modeling. Results show that employees’ relaxation and mastery over recovery experiences positively and significantly affected their subjective well-being, organizational citizenship behavior, and task performance. No significant relationship was found among psychological detachment, subjective well-being, and task performance, or between control and organizational citizenship behavior. Despite this, organizational citizenship behavior played a mediating role between the three dimensions of recovery experiences and task performance. Theoretical and practical implications are provided.

中文翻译:


康复经历对酒店员工主观幸福感、组织公民行为和任务绩效的影响



借鉴努力恢复模型和资源节约理论,我们研究了恢复经历影响酒店员工主观幸福感、组织公民行为和任务绩效的机制。随后,我们进行了半结构化访谈,以更深入地研究结构方程建模获得的结果。结果表明,员工的放松和对恢复体验的掌控对他们的主观幸福感、组织公民行为和任务绩效产生积极且显着的影响。心理疏离、主观幸福感和任务绩效之间,或者控制力和组织公民行为之间没有发现显着的关系。尽管如此,组织公民行为在恢复经历和任务绩效三个维度之间发挥了中介作用。提供了理论和实践意义。
更新日期:2024-06-03
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