Purpose

The research aims to understand the co-existence of nimbleness and resilience in a continuous digital transformation, along with the dynamic capabilities needed to balance the challenges of their co-existence.

Design/methodology/approach

The current study draws on dialogical action design research (D-ADR) to investigate interactions among practitioners and executives. Data are collected from a major Australian financial services organisation (FSO) and many international experts.

Findings

The study presents a framework, the continuous transformation model (CTM), to describe digital transformation within an FSO context, emphasising nimbleness and resilience as its foundational pillars. This framework facilitates the identification of the critical role of organisational capabilities in managing continuous digital transformation, supported by dynamic IT capabilities. More importantly, the findings underscore how these capabilities enable managers to effectively balance the coexistence of nimbleness and resilience.

Research limitations/implications

The CTM contributes to the enterprise information systems literature by offering a coherent understanding of balancing resilience and nimbleness to succeed in digital transformation. In particular, the research model elucidates the relationship between dynamic capabilities and continuous digital transformations.

Practical implications

Digital transformations are not a one-off exercise. Managers in the FSO context must cultivate their organisational capabilities to achieve nimbleness and resilience during their digital transformation journey.

Originality/value

The relationship between dynamic capabilities and continuous digital transformation sheds light on establishing successful management processes within FSOs.

中文翻译：

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持续数字化转型中的灵活性和弹性的动态能力：澳大利亚金融服务组织的行动设计研究

 目的

该研究旨在了解持续数字化转型中灵活性和弹性的共存，以及平衡其共存挑战所需的动态能力。

设计/方法论/途径

当前的研究利用对话行动设计研究（D-ADR）来调查从业者和高管之间的互动。数据收集自澳大利亚主要金融服务组织 (FSO) 和许多国际专家。

 发现

该研究提出了一个框架，即连续转型模型 (CTM)，用于描述 FSO 背景下的数字化转型，强调灵活性和弹性作为其基本支柱。该框架有助于识别组织能力在动态 IT 能力支持下管理持续数字化转型中的关键作用。更重要的是，研究结果强调了这些能力如何使管理者能够有效地平衡敏捷性和韧性的共存。

研究局限性/影响

CTM 通过提供对平衡弹性和灵活性以在数字化转型中取得成功的连贯理解，为企业信息系统文献做出了贡献。特别是，该研究模型阐明了动态能力与持续数字化转型之间的关系。

 实际影响

数字化转型不是一次性的。 FSO 背景下的管理者必须培养其组织能力，以在数字化转型之旅中实现灵活性和弹性。

 原创性/价值

动态能力与持续数字化转型之间的关系有助于在 FSO 内建立成功的管理流程。