Purpose

Sustainability transitions (STs) refer to large-scale step changes in complex systems required to face sustainability issues. We aim to delineate how they can unfold in service ecosystems, especially when inspired by regenerative thinking.

Design/methodology/approach

We develop a conceptual framework based on a processual view of STs and provide a propositional inventory based on literature leveraging deductive reasoning. Moreover, we contextualize our conceptualizations by showing illustrative examples of cities coping with STs.

Findings

We connect the perception of unsustainability with the shift toward service-dominant (S-D) logic and identify them as triggers of an ST; we focus on the role of nested service ecosystems and the adoption of regenerative thinking in STs; finally, we highlight the domino effect that can drive continuous change towards sustainability in service ecosystems. Future research could be focused on (loss of) sensemaking for driving STs, practical approaches to deal with institutional tensions in nested service ecosystems and the possible fractality of ST processes in service ecosystems.

Originality/value

This study supports the understanding of STs in cities and other systems such as industries, markets and organizations. It contributes to ST literature by suggesting the adoption of S-D logic and system lenses to identify, drive and cope with system changes toward sustainability, showing implications for policymakers and practitioners. Furthermore, it contributes to S-D logic by unfolding the self-adjustment of service ecosystems and the focus of sustainability initiatives on nested service ecosystems to sustain the broader systems. Finally, it contributes to transformative service research by identifying how the procedural and inspirational principles characterizing regenerative thinking can support design for STs.

中文翻译：

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服务生态系统可持续性转型的过程观

 目的

可持续性转型（ST）是指面对可持续性问题所需的复杂系统的大规模阶跃变化。我们的目标是描绘它们如何在服务生态系统中展开，特别是在再生思维的启发下。

设计/方法论/途径

我们开发了一个基于 ST 过程视图的概念框架，并根据利用演绎推理的文献提供了命题清单。此外，我们通过展示城市应对 ST 的说明性例子，将我们的概念化融入到背景中。

 发现

我们将不可持续性的认知与向服务主导（S-D）逻辑的转变联系起来，并将它们识别为 ST 的触发因素；我们关注嵌套服务生态系统的作用以及 ST 中再生思维的采用；最后，我们强调了多米诺骨牌效应，它可以推动服务生态系统的持续变革，实现可持续发展。未来的研究可以集中于推动科学技术的意义建构（丧失）、处理嵌套服务生态系统中制度紧张的实用方法以及服务生态系统中科学技术过程可能存在的分形性。

 原创性/价值

这项研究支持对城市和其他系统（如行业、市场和组织）中的 ST 的理解。它通过建议采用 S-D 逻辑和系统镜头来识别、驱动和应对可持续发展的系统变革，为 ST 文献做出了贡献，为政策制定者和从业者展示了影响。此外，它通过展开服务生态系统的自我调整以及将可持续发展举措的重点放在嵌套服务生态系统上以维持更广泛的系统，从而为 S-D 逻辑做出贡献。最后，它通过确定表征再生思维的程序性和启发性原则如何支持 ST 的设计，为变革性服务研究做出贡献。