Purpose

This study aims to cross-validate the technology experience (TE) scale and examine the potential differences in consumer TE across three different sectors.

Design/methodology/approach

Across three separate studies, the TE scale and its psychometric properties and consequences were examined across three distinctive hospitality and tourism (H&T) sectors: accommodations (n = 640), food and beverage (n = 615) and tourism (n = 592).

Findings

The findings consistently show that TE is a second-order formative construct with nine dimensions. Furthermore, the factor structure of consumer TE is consistent across the focal sectors, enhancing the TE scale’s generalizability. While the dimensions consisting of TE were identical across the three sectors, the composites of TE were formed differently across the sectors, demonstrating the differences in consumers’ TE across the three sectors.

Practical implications

This research offers practical implications to the H&T industry regarding the different impacts of various TE dimensions on consumers’ overall experiences, thereby creating overall satisfaction and behavioral intentions.

Originality/value

To the best of the authors’ knowledge, this research was the first attempt to examine the differences in consumers’ TE across the sectors of the H&T industry. By identifying the different impacts of TE dimensions on consumers’ overall experience, this research provides theoretical and practical contributions by confirming the distinct characteristics of the sectors under the H&T industry.

中文翻译：

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交叉验证消费者酒店和旅游技术体验的衡量标准：多部门方法

 目的

本研究旨在交叉验证技术体验 (TE) 量表，并研究三个不同行业的消费者 TE 的潜在差异。

设计/方法论/途径

在三项独立的研究中，对三个独特的酒店和旅游业 (H&T) 部门的 TE 量表及其心理测量特性和后果进行了检查：住宿 (n = 640)、食品和饮料 (n = 615) 和旅游业 (n = 592)。

 发现

研究结果一致表明，TE 是具有九个维度的二阶形成结构。此外，消费者 TE 的因素结构在各个重点行业中是一致的，从而增强了 TE 量表的普遍性。虽然三个部门的 TE 组成维度相同，但各个部门的 TE 构成不同，这表明三个部门的消费者 TE 存在差异。

 实际影响

这项研究为 H&T 行业提供了关于各种 TE 维度对消费者整体体验的不同影响的实际意义，从而创造整体满意度和行为意图。

 原创性/价值

据作者所知，这项研究是首次尝试考察 H&T 行业各个部门的消费者 TE 差异。通过确定 TE 维度对消费者整体体验的不同影响，本研究通过确认 H&T 行业下各部门的独特特征，提供了理论和实践贡献。