Given its direct influence on customer satisfaction and firm profitability, employee satisfaction has attracted much attention from scholars in the hospitality industry. However, the moderating variables that shape the asymmetric relationship between job attributes and employee satisfaction remain largely unexplored. We aim to fill this gap by considering the influence of employee position and organizational tenure on the relationship. We reveal the asymmetric relationships between employee satisfaction and various job attributes by performing an impact-asymmetry analysis and using a hybrid approach that integrates the big textual data from online reviews written by employees. Our results highlight some differences between managers and non-managers, with the former giving priority to organizational culture and work environment and the latter setting high expectations on employee benefits. These results also underscore the dynamic effect of organizational tenure on the aforementioned asymmetric relationships. Our empirical findings can guide managers in the hospitality industry in designing targeted strategies that can effectively maximize the satisfaction of their employees.

中文翻译：

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工作属性对员工满意度的不对称影响的动态：使用大数据的混合方法


由于员工满意度直接影响顾客满意度和企业盈利能力，因此受到酒店业学者的广泛关注。然而，影响工作属性和员工满意度之间不对称关系的调节变量在很大程度上仍未得到探索。我们的目标是通过考虑员工职位和组织任期对关系的影响来填补这一空白。我们通过执行影响不对称分析并使用集成来自员工撰写的在线评论的大文本数据的混合方法，揭示了员工满意度与各种工作属性之间的不对称关系。我们的结果凸显了管理者和非管理者之间的一些差异，前者优先考虑组织文化和工作环境，后者对员工福利设定很高的期望。这些结果还强调了组织任期对上述不对称关系的动态影响。我们的实证研究结果可以指导酒店行业的管理者设计有针对性的策略，从而有效地最大限度地提高员工的满意度。