Purpose

This study aims to explore how communication visibility affects employees’ work engagement from the negative perspective of employees’ perceived overload in the context of enterprise social media (ESM) and the role of ESM policies in the relationship between communication visibility and perceived overload.

Design/methodology/approach

This study examines how communication visibility (i.e. message transparency and network translucence) affects employees’ perceived overload (i.e. information overload and social overload), which in turn affects employees’ work engagement, and how ESM policies moderate the relationship between communication visibility and perceived overload. Partial least squares (PLS) analysis was conducted on data gathered from 224 ESM users in workplaces.

Findings

Communication visibility has significant positive impacts on perceived overload, perceived overload has significant negative impacts on work engagement and ESM policies negatively moderate the relationships between communication visibility and perceived overload, except for the relationship between message transparency and social overload.

Practical implications

The findings provide new insights for organizational managers to formulate ESM policies to mitigate perceived overload and guidance for ESM developers to improve ESM functions to alleviate perceived overload.

Originality/value

This study provides empirical evidence to explain the role of communication visibility and perceived overload in employees’ work engagement, which contributes to the existing literature on the negative impacts of communication visibility.

中文翻译：

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减轻通信可见性的感知过载：ESM 政策的作用

 目的

本研究旨在从企业社交媒体（ESM）背景下员工感知超载的负面角度探讨沟通可见度如何影响员工的工作投入，以及ESM政策在沟通可见度与感知超载之间关系中的作用。

设计/方法论/途径

本研究探讨了沟通可见性（即消息透明度和网络半透明性）如何影响员工感知超载（即信息超载和社交超载），进而影响员工的工作投入度，以及 ESM 政策如何调节通信可见性和感知超载之间的关系。对从工作场所的 224 名 ESM 用户收集的数据进行了偏最小二乘 (PLS) 分析。

 发现

沟通可见度对感知超载有显着的正向影响，感知超载对工作投入有显着的负面影响，ESM 政策对沟通可见度和感知超载之间的关系产生负向调节，但信息透明度和社交超载之间的关系除外。

 实际影响

研究结果为组织管理者制定 ESM 政策以减轻感知过载提供了新的见解，并为 ESM 开发人员改进 ESM 功能以减轻感知过载提供了指导。

 原创性/价值

这项研究提供了实证证据来解释沟通可见性和感知超负荷在员工工作投入中的作用，这有助于现有文献研究沟通可见性的负面影响。