Purpose

This study aims to investigate how small talk interaction affects knowledge sharing, examining the mediating role of interpersonal trust (affect- and cognition-based trust) and the moderating role of perceived similarity among the mechanisms of small talk and knowledge sharing.

Design/methodology/approach

This research conducts complementary studies and collects multi-culture and multi-wave data to test research hypotheses and adopts structural equation modeling to validate the whole conceptual model.

Findings

The research findings first reveal two trust mechanisms linking small talk and knowledge sharing. Meanwhile, the perceived similarity between employees, specifically, strengthens the affective pathway of trust rather than the cognitive pathway of trust.

Originality/value

This study combines Interaction Ritual Theory and constructs a dual-facilitating pathway approach that aims to reveal the impact of small talk on knowledge sharing, describing how and when small talk could generate a positive effect on knowledge sharing. This research provides intriguing and dynamic insights into understanding knowledge sharing processes.

中文翻译：

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闲聊和知识共享：基于人际信任和感知相似性的有调节的双促进路径模型

目的

本研究旨在探讨闲聊互动如何影响知识共享，考察人际信任（基于情感和认知的信任）的中介作用以及感知相似性在闲聊和知识共享机制之间的调节作用。

设计/方法论/途径

本研究进行互补研究，收集多文化、多浪潮的数据来检验研究假设，并采用结构方程模型来验证整个概念模型。

发现

研究结果首先揭示了两种将闲聊和知识共享联系起来的信任机制。同时，员工之间感知到的相似性特别加强了信任的情感途径，而不是信任的认知途径。

原创性/价值

本研究结合互动仪式理论，构建了一种双重促进路径方法，旨在揭示闲聊对知识共享的影响，描述闲聊如何以及何时对知识共享产生积极影响。这项研究为理解知识共享过程提供了有趣且动态的见解。