Contemporary digital work practices increasingly necessitate prompt responses by employees to work-related communication. The impact of employees’ response behavior to work communication (RBWC) on collaborative performance remains underexplored. To address this gap, we propose a theoretical model integrating the theories of person-environment fit, social support, and conservation of resources. RBWC is conceptualized as the degree of communication response (in)congruence, representing the (mis)fit between rapid response expectations and the employee's ability to respond rapidly. We investigate the diverse effects of various states of response congruence on collaborative performance, mediated by the social connectivity paradox manifested as social support and social overload, while grounding this work on social support theory. The results from surveying 268 professionals and employing polynomial regression and surface response analysis demonstrate that different response congruence states significantly influence the social connectivity paradox and subsequently impact collaborative performance. Social support mediates the relationship between response congruence and collaborative performance, while social overload mediates the linear association between response ability and collaborative performance. Theoretical and practical implications are discussed.

中文翻译：

---

对工作沟通的反应如何影响员工的协作绩效？社会连通性悖论的观点


当代数字工作实践越来越需要员工对与工作相关的沟通做出迅速反应。员工对工作沟通 (RBWC) 的反应行为对协作绩效的影响仍未得到充分研究。为了解决这一差距，我们提出了一个整合人与环境契合、社会支持和资源保护理论的理论模型。 RBWC 被概念化为沟通响应（不）一致的程度，代表快速响应期望与员工快速响应能力之间的（不）匹配。我们研究了不同反应一致性状态对协作绩效的不同影响，这些影响是由表现为社会支持和社会超载的社会连通性悖论介导的，同时将这项工作建立在社会支持理论的基础上。对 268 名专业人士进行调查并采用多项式回归和表面响应分析的结果表明，不同的响应一致性状态会显着影响社交连接悖论，进而影响协作绩效。社会支持调节反应一致性和协作绩效之间的关系，而社交超负荷调节反应能力和协作绩效之间的线性关联。讨论了理论和实践意义。