Experiencing online sexual harassment (OSH) poses significant threats to individuals' well-being, necessitating effective intervention. Addressing OSH requires collaboration across policy, education, and technology, where technology can play a role in supporting victims. This paper conducted a scoping review to identify technological tools for supporting OSH victims, uncovering five tools documented in scientific literature. These tools were designed to help OSH victims get support, collect evidence, raise awareness, or develop coping skills. Components of these tools include emotional support, multimedia content, informational support, labelling, reporting, victim stories, and evidence collection. Four tools went through process evaluation using qualitative or mixed-method approaches. Results collectively showed that users appreciate emotional support, informational support, multimedia content, and labelling components, but are dissatisfied with the evidence collection component. One study assessed tool effects using a quasi-experimental with a two-group design, showing significant effects on changing users' knowledge, attitude, and coping behaviors. These findings inform user preferences, a crucial factor for supportive effects. However, four of the five studies lack effects evaluation. Future research should prioritize evaluating the effects of technological tools supporting victims of OSH. This is essential because implementing an ineffective tool can incur considerable costs and pose challenges in removal or modification.

中文翻译：

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对支持网络性骚扰受害者的技术工具进行范围审查


遭遇网络性骚扰 (OSH) 对个人福祉构成重大威胁，因此需要采取有效干预措施。解决职业安全与卫生问题需要政策、教育和技术方面的合作，其中技术可以在支持受害者方面发挥作用。本文进行了范围界定审查，以确定支持职业安全与卫生受害者的技术工具，发现了科学文献中记载的五种工具。这些工具旨在帮助职业安全与卫生受害者获得支持、收集证据、提高认识或培养应对技能。这些工具的组成部分包括情感支持、多媒体内容、信息支持、标签、报告、受害者故事和证据收集。四种工具使用定性或混合方法进行了过程评估。结果总体表明，用户欣赏情感支持、信息支持、多媒体内容和标签组件，但对证据收集组件不满意。一项研究使用两组设计的准实验评估了工具的效果，显示出对改变用户的知识、态度和应对行为的显着影响。这些发现告诉用户偏好，这是支持效果的关键因素。然而，五项研究中有四项缺乏效果评估。未来的研究应优先评估支持职业安全与卫生受害者的技术工具的效果。这是至关重要的，因为实施无效的工具可能会产生相当大的成本，并且会给删除或修改带来挑战。