The North West Endoscopy Academy is committed to ensuring endoscopy training is of a standardised high quality that is multidisciplinary. It seeks to address the historic lack of admin training by providing a core admin and clerical (A&C) skills in endoscopy course for all A&C staff. The competency framework used for this training is the first developed specifically for A&C staff in endoscopy and the early indications are that it has significantly contributed to the efficacy of a unit’s performance, highlighting that greater focus should be placed on providing these opportunities to A&C staff in the future. This article will explore the aims and methodology of the course and present evaluation data to discuss the successes and future recommendations. We have used a combination of teaching methods, such as small group work, case study analysis and traditional classroom teaching to provide an education programme which seeks to underline existing best practice and introduce new themes and ways of working. Our two-tiered evaluation has shown this approach to be effective, in the future, we intend to implement a further evaluation to establish the long-term added value of the training. In combination, we will begin work on advanced skills modules aimed at supervisory and management staff.

中文翻译：

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通过提供针对特定角色的管理和文书培训来提高内窥镜检查单位的效率和保留率


西北内窥镜学院致力于确保内窥镜培训具有标准化、多学科的高质量。它旨在通过为所有 A&C 员工提供内窥镜课程中的核心管理和文书 (A&C) 技能来解决管理培训的历史性缺乏问题。本次培训使用的能力框架是第一次专门为内窥镜领域的 A&C 工作人员开发的能力框架，早期迹象表明它对单位绩效的有效性做出了重大贡献，强调应更加注重为内窥镜领域的 A&C 工作人员提供这些机会。未来。本文将探讨课程的目标和方法，并提供评估数据，以讨论课程的成功和未来的建议。我们结合了小组工作、案例研究分析和传统课堂教学等教学方法，提供了旨在强调现有最佳实践并引入新主题和工作方式的教育计划。我们的两级评估表明这种方法是有效的，未来我们打算进行进一步的评估，以确定培训的长期附加值。结合起来，我们将开始针对监督和管理人员的高级技能模块的研究。