Newcomers are using informal means to find settlement information that is also freely available through formal settlement service providers. Newcomers may seek settlement information on Reddit when the same information might be found through a settlement service provider. This study finds that several Reddit submissions can be categorized in at least one or more of the formal settlement service categories. There is some overlap between informal conversations on Reddit and formalized settlement services. However, informal spaces go beyond providing settlement information in formalized categories. These results suggest that there is scope for policymakers to take a closer look at online conversations to better understand the needs of newcomers when they are looking for information about settling in Canada before and after they arrive. There is the potential to use this information to identify service gaps and create new funded settlement service categories. There is also the potential to accurately train a machine learning model to classify new Reddit submissions and produce real‐time advice to policymakers on newcomer information needs.

中文翻译：

---

在 Reddit 上搜索结算信息

新移民正在使用非正式的方式寻找定居信息，这些信息也可以通过正式的定居服务提供商免费获得。当通过结算服务提供商可以找到相同的信息时，新移民可能会在 Reddit 上寻求结算信息。这项研究发现，一些 Reddit 提交内容可以归类为至少一个或多个正式结算服务类别。 Reddit 上的非正式对话和正式的结算服务之间存在一些重叠。然而，非正式空间不仅仅提供正式类别的定居信息。这些结果表明，当新移民在抵达加拿大之前和之后寻找有关在加拿大定居的信息时，政策制定者可以仔细研究在线对话，以更好地了解他们的需求。有可能利用这些信息来确定服务差距并创建新的资助结算服务类别。还有可能准确训练机器学习模型，对新的 Reddit 提交内容进行分类，并就新人信息需求向政策制定者提供实时建议。