Purpose

The purpose of this study is to explore robot-phobia as a source of occupational stress among hospitality employees in the context of increasing robotization in the industry.

Design/methodology/approach

The study sampled 321 lodging employees and 308 food service employees in the USA. An online panel company recruited the participants and administered an online survey. The study used various analytical methods, including structural modeling, t-tests and multi-group analyses.

Findings

The study results reveal that hospitality workers experience robot-phobia regardless of their sector or position. Robot-phobia causes job insecurity and stress, which increases turnover intention. These negative outcomes are more pronounced for those who interact more frequently with robots.

Practical implications

The study findings suggest that hospitality workers fear being replaced by robots in the near future. Therefore, hospitality organizations should offer adequate training and education on the advantages and drawbacks of robots and establish a supportive and collaborative work environment that values human–robot interaction.

Originality/value

This study offers new insights regarding human–robot interaction from the employee perspective by introducing the concept of robot-phobia in the hospitality workplace. A comprehensive picture of how hospitality employees confront the increasing presence of robots is provided in this study.

中文翻译：

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机器人正在抢走我们的工作吗？将机器人恐惧症视为酒店工作场所的工作压力源

目的

本研究的目的是探讨在行业机器人化程度不断提高的背景下，机器人恐惧症是酒店员工职业压力的一个来源。

设计/方法论/途径

该研究对美国 321 名住宿员工和 308 名餐饮服务员工进行了抽样调查。一家在线调查公司招募了参与者并进行了在线调查。该研究使用了各种分析方法，包括结构建模、t检验和多组分析。

发现

研究结果显示，无论其所在行业或职位如何，酒店工作人员都会对机器人产生恐惧症。机器人恐惧症会导致工作不安全感和压力，从而增加离职倾向。对于那些与机器人互动更频繁的人来说，这些负面结果更为明显。

实际影响

研究结果表明，酒店工作人员担心在不久的将来会被机器人取代。因此，酒店组织应提供有关机器人优缺点的充分培训和教育，并建立一个重视人机互动的支持性和协作性工作环境。

原创性/价值

这项研究通过在酒店工作场所引入机器人恐惧症的概念，从员工的角度提供了关于人机交互的新见解。这项研究全面介绍了酒店员工如何应对日益增多的机器人。