Organizations increasingly operate in diverse languages to serve external stakeholders, yet often adopt monolingual practices for internal work processes. As language is both a skill and a source of identity, low-status language speakers may experience identity-based exclusion in such organizations, regardless of their common corporate language skills. We thus explore how linguistic inclusiveness can emerge among tensions between the demands for multilingual services and the need for a lingua franca in organizations. Grounded in a qualitative study of a Russophone bank in Kazakhstan, we theorize how actors with different linguistic and sociocultural backgrounds engage in sociolinguistic work—that is, everyday actions that shape practices surrounding the use of a particular tongue within an organization—in the context of changing linguistic dynamics in society. Through sociolinguistic work, members of marginalized, in-between, and dominant groups respond to societal changes and influence others’ perceptions of languages and behaviors, ultimately reshaping internal linguistic dynamics over time. By conceptualizing language as an important dimension of diversity, theorizing the emergence of linguistic inclusiveness through sociolinguistic work, and highlighting the critical role of an in-between group in this process, we advance research at the intersection of languages and inclusiveness in organizations.

中文翻译：

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组织中的语言包容性：后苏联哈萨克斯坦的一家俄语银行

组织越来越多地使用多种语言来服务外部利益相关者，但内部工作流程往往采用单语言做法。由于语言既是一种技能，也是身份的来源，因此，地位低的语言使用者可能会在此类组织中经历基于身份的排斥，无论他们的共同企业语言技能如何。因此，我们探讨了如何在组织中对多语言服务的需求与对通用语言的需求之间的紧张关系中出现语言包容性。基于对哈萨克斯坦一家俄语银行的定性研究，我们理论化了具有不同语言和社会文化背景的行为者如何参与社会语言学工作，即在组织内塑造围绕使用特定语言的实践的日常行为。改变社会的语言动态。通过社会语言学工作，边缘群体、中间群体和主导群体的成员对社会变化做出反应，并影响他人对语言和行为的看法，最终随着时间的推移重塑内部语言动态。通过将语言概念化为多样性的一个重要维度，通过社会语言学工作对语言包容性的出现进行理论化，并强调中间群体在这一过程中的关键作用，我们推进了组织中语言与包容性交叉点的研究。