This review paper offers an in-depth analysis of AI-powered virtual conversational agents, specifically focusing on OpenAI’s ChatGPT. The main contributions of this paper are threefold: (i) an exhaustive review of prior literature on chatbots, (ii) a background of chatbots including existing chatbots/conversational agents like ChatGPT, and (iii) a UI/UX design analysis of prominent chatbots. Another contribution of this review is the comprehensive exploration of ChatGPT’s applications across a multitude of sectors, including education, business, public health, and more. This review highlights the transformative potential of ChatGPT, despite the challenges it faces such as hallucination, biases in training data, jailbreaks, and anonymous data collection. The review paper then presents a comprehensive survey of prior literature reviews on chatbots, identifying gaps in the prior work and highlighting the need for further research in areas such as chatbot evaluation, user experience, and ethical considerations. The paper also provides a detailed analysis of the UI/UX design of prominent chatbots, including their conversational flow, visual design, and user engagement. The paper also identifies key future research directions, including mitigating language bias, enhancing ethical decision-making capabilities, improving user interaction and personalization, and developing robust governance frameworks. By solving these issues, we can ensure that AI chatbots like ChatGPT are used responsibly and effectively across a broad variety of applications. This review will be a valuable resource for researchers and practitioners in understanding the current state and future potential of AI chatbots like ChatGPT.

中文翻译：

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对聊天机器人、人工智能驱动的虚拟对话代理、ChatGPT 的当代评论：应用、开放挑战和未来研究方向


这篇综述论文对人工智能驱动的虚拟对话代理进行了深入分析，特别关注 OpenAI 的 ChatGPT。本文的主要贡献有三个方面：(i) 对聊天机器人先前文献的详尽回顾，(ii) 聊天机器人的背景，包括现有聊天机器人/会话代理（如 ChatGPT），以及 (iii) 对著名聊天机器人的 UI/UX 设计分析。本次审查的另一个贡献是全面探索 ChatGPT 在教育、商业、公共卫生等多个领域的应用。这篇评论强调了 ChatGPT 的变革潜力，尽管它面临着幻觉、训练数据偏差、越狱和匿名数据收集等挑战。然后，综述论文对聊天机器人的先前文献综述进行了全面调查，找出了先前工作中的差距，并强调了在聊天机器人评估、用户体验和道德考虑等领域进一步研究的必要性。本文还详细分析了著名聊天机器人的 UI/UX 设计，包括对话流程、视觉设计和用户参与度。该论文还确定了未来的关键研究方向，包括减轻语言偏见、增强道德决策能力、改善用户交互和个性化以及开发强大的治理框架。通过解决这些问题，我们可以确保像 ChatGPT 这样的人工智能聊天机器人在各种应用程序中得到负责任和有效的使用。这篇评论将成为研究人员和从业者了解 ChatGPT 等人工智能聊天机器人的现状和未来潜力的宝贵资源。