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Effects of robots’ appearance on guest service experiences
Journal of Hospitality Marketing & Management ( IF 11.9 ) Pub Date : 2024-04-10 , DOI: 10.1080/19368623.2024.2337798 Hulya Bakirtas 1 , Senem Hazel Baser 1
Journal of Hospitality Marketing & Management ( IF 11.9 ) Pub Date : 2024-04-10 , DOI: 10.1080/19368623.2024.2337798 Hulya Bakirtas 1 , Senem Hazel Baser 1
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Robots are starting to replace human employees in the accommodation industry. It remains unclear how guests perceive robots. The study aims to evaluate the effectiveness of the humanoid and non-hum...
中文翻译:
机器人外观对宾客服务体验的影响
机器人开始取代住宿行业的人类员工。目前尚不清楚客人如何看待机器人。该研究旨在评估人形和非人形机器人的有效性...
更新日期:2024-04-10
中文翻译:
机器人外观对宾客服务体验的影响
机器人开始取代住宿行业的人类员工。目前尚不清楚客人如何看待机器人。该研究旨在评估人形和非人形机器人的有效性...