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Impact of supervisor identity on hospitality employees’ work intentions: Rethinking of social dominance and intersectionality theory
Journal of Hospitality and Tourism Management ( IF 7.6 ) Pub Date : 2024-03-29 , DOI: 10.1016/j.jhtm.2024.03.011
Jeongeun Park , Xi Y. Leung , Sandra Sun-Ah Ponting , Lisa Cain

This study employs social dominance theory to investigate the influence of supervisors' group identification, including gender, ethnicity, and sexual orientation, on hospitality employees' work intentions with supervisors. By including trust in supervisor as a mediator and the need for cognition as a moderator, this study offers insight into the psychological process through which hospitality employees develop their intentions to work with a certain group of supervisors. The results from a 2 × 2 × 2 between-subjects experiment suggest that the supervisor's gender and sexual orientation affect employees' intentions to work with the supervisor, while ethnicity does not. Results also reveal the mediating effect of trust in supervisor and the moderating effect of the need for cognition on the relationship between supervisors' group identification and intentions to work with the supervisor. Study findings have theoretical and managerial implications for developing diversity management practices in hospitality.

中文翻译:


主管身份对酒店员工工作意向的影响:社会支配地位和交叉理论的反思



本研究采用社会支配理论来调查主管的群体认同(包括性别、种族和性取向)对酒店业员工与主管的工作意向的影响。通过将对作为调解者的主管的信任和作为调解者的认知需求纳入其中,本研究提供了对酒店员工发展与特定主管群体合作的意图的心理过程的深入了解。 2 × 2 × 2 受试者间实验的结果表明,主管的性别和性取向会影响员工与主管一起工作的意图,而种族则不会。结果还揭示了对主管的信任的中介作用和认知需求对主管群体认同和与主管合作意愿之间关系的调节作用。研究结果对于发展酒店业多元化管理实践具有理论和管理意义。
更新日期:2024-03-29
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