Purpose

This study aims to examine the impact of the COVID-19 pandemic on knowledge-sharing drivers in small- and medium-sized family firms within the restaurant and fast-food industry. The pandemic has led to significant changes in business culture and consumer behaviour, accelerating digital transformation, disruptions in global supply chains and emerging new business opportunities. These changes have also influenced knowledge sharing (KS) and its underlying drivers.

Design/methodology/approach

To address the research objectives, a two-phase study was conducted. In the first phase, an exploratory analysis using the Delphi method was used to identify the essential drivers and factors of KS in family businesses (FBs). This phase aimed to establish a conceptual model for the study. In the second phase, confirmatory factor analysis was conducted to analyse the impact of the COVID-19 pandemic on the identified knowledge-sharing drivers. The study examined both the pre-pandemic and post-pandemic periods to capture the shifts in attitudes towards KS.

Findings

The findings indicate a significant shift in attitudes towards knowledge-sharing drivers. Before the pandemic, organisational drivers played a central role in KS. However, after the emergence of the pandemic, technological drivers became more prominent. This shift highlights the impact of the COVID-19 pandemic on KS within FB.

Originality/value

The research contributes to understanding knowledge-sharing in the context of FBs and sheds light on the specific effects of the COVID-19 pandemic on knowledge-sharing drivers. The insights gained from this study can inform strategies and practices aimed at enhancing KS in similar organisational settings.

中文翻译：

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驾驭变革：研究 COVID-19 对餐饮和快餐行业家族企业知识共享动态的影响

目的

本研究旨在探讨 COVID-19 大流行对餐饮和快餐行业中小型家族企业知识共享驱动因素的影响。疫情导致商业文化和消费者行为发生重大变化，数字化转型加速，全球供应链中断，新商机不断涌现。这些变化也影响了知识共享（KS）及其潜在驱动因素。

设计/方法论/途径

为了实现研究目标，进行了两个阶段的研究。在第一阶段，使用德尔菲法进行探索性分析，以确定家族企业（FB）中KS的基本驱动因素和因素。此阶段旨在建立研究的概念模型。在第二阶段，进行了验证性因素分析，以分析 COVID-19 大流行对已确定的知识共享驱动因素的影响。该研究考察了大流行前和大流行后时期，以捕捉人们对 KS 态度的转变。

发现

研究结果表明人们对知识共享驱动因素的态度发生了重大转变。在大流行之前，组织驱动因素在 KS 中发挥了核心作用。然而，疫情出现后，技术驱动因素变得更加突出。这一转变凸显了 COVID-19 大流行对 FB 内 KS 的影响。

原创性/价值

该研究有助于理解 FB 背景下的知识共享，并揭示了 COVID-19 大流行对知识共享驱动因素的具体影响。从这项研究中获得的见解可以为旨在增强类似组织环境中知识共享的策略和实践提供参考。