Proponents of digital transformation in welfare provision argue that digital technologies can take over tedious tasks and free resources to provide better care for those in need. Digital technologies, however, are often developed in line with a logic of control and dispositions around surveillance and efficiency which challenge careful engagements. In this conceptual article, we explore emerging tensions in digital welfare arrangements and propose an analytical framework to illuminate interrelations between care and control in values, infrastructures, and work related to the provision of welfare services. Illustrating the application of this framework with three empirical vignettes, we discuss how digital welfare technologies shape relations between state care and control. Considering theories of care in relation to the digital welfare state, we give a nuanced perspective on the contingencies of the digital transformation and add to the literature concerned with social justice by attending to everyday lived experiences in-between control and care.

中文翻译：

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数字福利国家的紧张局势：关于照顾和控制的三种观点

福利提供数字化转型的支持者认为，数字技术可以接管繁琐的任务并释放资源，为有需要的人提供更好的护理。然而，数字技术的开发往往符合围绕监视和效率的控制和部署逻辑，这对谨慎的参与提出了挑战。在这篇概念性文章中，我们探讨了数字福利安排中新出现的紧张局势，并提出了一个分析框架，以阐明与提供福利服务相关的价值观、基础设施和工作中的关怀和控制之间的相互关系。我们通过三个实证案例来说明该框架的应用，讨论数字福利技术如何塑造国家关怀和控制之间的关系。考虑到与数字福利国家相关的护理理论，我们对数字化转型的突发事件给出了细致入微的视角，并通过关注控制和护理之间的日常生活经验来补充有关社会正义的文献。