This paper shows how class shaped service workers’ experiences of administrative burdens during the COVID-19 pandemic. I use the pandemic and pandemic-related shutdowns as a pseudo natural experiment in which job loss was applied to a set of workers from different class backgrounds and with different class locations, workers who then turned to the state for assistance. Drawing on 46 interviews I conducted with service workers across the United States from May to October of 2020, I use Bourdieu’s theory of the habitus to show how class background shaped the administrative burdens workers encountered. Workers’ class origins left them with distinct approaches to bureaucracy that translated into disparate experiences of administrative burdens when workers sought unemployment insurance benefits. As a result, compared to workers from middle-class backgrounds, workers from working-class backgrounds more often experienced housing difficulties, dangerous work, and challenges to their sense of integrity.

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本文展示了阶级如何影响服务人员在 COVID-19 大流行期间的行政负担经历。我将大流行病和与大流行病相关的关闭作为一个伪自然实验，其中失业适用于一组来自不同阶级背景和不同阶级地点的工人，然后这些工人向国家寻求援助。根据我在 2020 年 5 月至 10 月对美国各地服务业工人进行的 46 次访谈，我使用布迪厄的习惯理论来展示阶级背景如何影响工人所面临的行政负担。工人的阶级出身使他们对官僚机构采取了不同的态度，这在工人寻求失业保险福利时转化为不同的行政负担经历。因此，与中产阶级背景的工人相比，工人阶级背景的工人更容易经历住房困难、工作危险、诚信意识受到挑战等问题。

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