Contemporary knowledge workers collaborating in hybrid work environments need to frequently deal with ICT interruptions. This can potentially lead to disruptions in the collaboration process, particularly in synchronous collaboration contexts. How do knowledge workers deal with such interruptions to ensure the smooth continuation of their collaboration? Previous studies, for the most part, suggest that interruptions are likely to negatively affect the process of collaboration, yet we see that in many instances, knowledge workers continue to collaborate smoothly despite receiving ICT interruptions and even attending to them. In other words, ICT interruptions do not always discernibly affect the collaborative process. In this paper, sensitized by concepts from Goffman’s work, we offer a novel understanding of how group members can seamlessly handle ICT interruptions, avoiding and, in certain cases, recovering from serious disruptions in collaboration.

中文翻译：

---

对协作组如何处理 ICT 中断有一个基于流程的解释性理解

在混合工作环境中协作的当代知识工作者需要经常处理 ICT 中断的情况。这可能会导致协作过程中断，特别是在同步协作上下文中。知识工作者如何应对此类干扰，以确保协作顺利继续？以前的研究大多表明，中断可能会对协作过程产生负面影响，但我们发现，在许多情况下，知识工作者尽管受到 ICT 中断甚至对其进行处理，但仍能继续顺利协作。换句话说，ICT 中断并不总是明显影响协作过程。在本文中，受戈夫曼工作中概念的启发，我们对团队成员如何无缝处理 ICT 中断、避免协作以及在某些情况下从严重中断中恢复提供了新颖的理解。