The relationship between emotions and identity work is well established, yet the dynamic between emotional dissonance and identity work remains under-researched in organizational studies. We explore this relationship in the context of organizational scandal, examining the required and experienced emotions of organizational members when ‘working in the shadow of shame’. Drawing on an in-depth ethnographic study of Danske Bank collected at the peak of its money-laundering scandal, the article makes two contributions to the emerging interest in the intertwined nature of emotions and identity in organizations. First, we challenge the literature on emotional dissonance by demonstrating that employees do not attempt to resolve or reduce their emotional dissonance, but instead sustain it. Second, we advance the literature on identity work by showing how emotional dissonance can be understood as a trigger and resource for strategic and preferred identity work to maintain a positive social identity and self-identity.

中文翻译：

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在耻辱的阴影下自豪地工作：公司丑闻期间的情感失调和身份认同工作

情绪和身份工作之间的关系已经很确定，但组织研究中情绪失调和身份工作之间的动态仍然没有得到充分研究。我们在组织丑闻的背景下探讨这种关系，研究组织成员“在耻辱的阴影下工作”时所需的和经历过的情绪。本文借鉴丹麦银行在洗钱丑闻最严重时期收集的深入人种学研究，为人们对组织中情感和身份的交织本质的新兴兴趣做出了两点贡献。首先，我们通过证明员工不会试图解决或减少他们的情绪失调，而是维持它，从而对有关情绪失调的文献提出挑战。其次，我们通过展示如何将情绪失调理解为战略和首选身份工作的触发因素和资源，以维持积极的社会身份和自我身份，从而推进有关身份工作的文献。