Sociological analysis of emotional labour can be aided by considering how institutional logics inform the performance of emotional labour. We consider the link between institutional logics and emotional labour by conducting an in-depth case study of junior doctors in a large UK hospital. We point to three key institutional logics – bureaucratic, consumerist and professional logics – and show how they inform the emotional labour of junior doctors. We also consider how doctors respond to these logics through enactment processes of choice, resistance and negotiation. In this way, we make an important theoretical contribution by identifying the way that institutional logics relate to the performance of emotional labour. We also make an important empirical contribution by contributing to a growing body of ethnographies on the emotional labour of doctors.

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制度逻辑如何影响情感劳动：初级医生的民族志

通过考虑制度逻辑如何影响情感劳动的表现，可以帮助对情感劳动进行社会学分析。我们通过对英国一家大型医院的初级医生进行深入的案例研究，来思考制度逻辑与情绪劳动之间的联系。我们指出了三种关键的制度逻辑——官僚逻辑、消费主义逻辑和专业逻辑——并展示了它们如何影响初级医生的情感劳动。我们还考虑医生如何通过选择、抵抗和谈判的制定过程来回应这些逻辑。通过这种方式，我们通过确定制度逻辑与情感劳动表现的关系方式做出了重要的理论贡献。我们还通过为越来越多的关于医生情感劳动的民族志做出贡献，做出了重要的实证贡献。