This paper analyses and expands the concept of smart destination and its characteristics using stakeholder theory and the multiple perspectives of the various agents involved: managers, researchers, tourists, and locals. In adopting a holistic focus to conceptualise smart destinations, its review and analysis fill a current vacuum in the academic literature. The study also provides in-depth analysis of both tourists' and locals' perceptions. Two consecutive studies using computer-aided text analysis and grounded theory were performed. Firstly, we obtained a common image of a smart destination that combines the following elements: space, quality of life, agents, infrastructure, and technology. Secondly, the text analysis identified two distinctive characteristics: technology and sustainability. Thirdly, we identified differences in tourists' and locals' perceptions of smart destinations. These findings represent an important conceptual advance and have implications for management of smart destinations.

中文翻译：

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智慧目的地：从研究人员和管理人员到游客和当地人的整体视角


本文利用利益相关者理论和所涉及的各种主体（管理者、研究人员、游客和当地人）的多重视角，分析和扩展了智慧目的地的概念及其特征。通过全面关注智能目的地的概念，其回顾和分析填补了学术文献中当前的真空。该研究还对游客和当地人的看法进行了深入分析。使用计算机辅助文本分析和扎根理论进行了两项连续研究。首先，我们获得了智慧目的地的共同形象，它结合了以下要素：空间、生活质量、代理人、基础设施和技术。其次，文本分析确定了两个显着特征：技术和可持续性。第三，我们发现游客和当地人对智慧目的地的看法存在差异。这些发现代表了重要的概念进步，并对智能目的地的管理具有影响。