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In-person, video conference, or audio conference? Examining individual and dyadic information processing as a function of communication system
Journal of Communication ( IF 6.1 ) Pub Date : 2024-02-11 , DOI: 10.1093/joc/jqae003
Jingjing Han 1, 2, 3 , Lucía Cores-Sarría 4 , Han Zhou 5
Journal of Communication ( IF 6.1 ) Pub Date : 2024-02-11 , DOI: 10.1093/joc/jqae003
Jingjing Han 1, 2, 3 , Lucía Cores-Sarría 4 , Han Zhou 5
Affiliation
The wide use of virtual communication has raised a need to understand its effect on communication effectiveness and the ways its different forms influence users’ information processing. To that end, this study proposes the Dynamical Interpersonal Communication Systems Model and posits that the amount of information directly perceived affects individual and dyadic information processing. This proposition is tested by examining how visual information influences physiological patterns, known to underlie information processing, during in-person, video, and audio-only conferences. Results indicate that while audio-only communication sustained emotional intensity better, visual-based communication required less initial cognitive effort. Visual information in combination with physical presence (in-person communication) resulted in consistently lower cognitive effort and stronger synchronization of positive emotions, compared to contexts involving visual but without embodied information (video communication). This study shows the importance of investigating interpersonal communication simultaneously across multiple systems and at the intra- and inter-personal levels.
中文翻译:
面对面、视频会议还是音频会议?研究作为通信系统功能的个体和二元信息处理
虚拟通信的广泛使用使得人们需要了解它对通信效果的影响,以及其不同形式如何影响用户的信息处理。为此,本研究提出了动态人际通信系统模型,并假设直接感知的信息量会影响个体和二元信息处理。这一命题是通过检查视觉信息如何影响生理模式来检验的,众所周知,在面对面、视频和音频会议期间,这是信息处理的基础。结果表明,虽然纯音频交流更好地维持了情绪强度,但基于视觉的交流需要的初始认知努力较少。与涉及视觉但没有具体信息的环境(视频通信)相比,视觉信息与物理存在(面对面交流)相结合,导致持续较低的认知努力和更强的积极情绪同步。这项研究表明了跨多个系统以及在人际和人际层面同时调查人际沟通的重要性。
更新日期:2024-02-11
中文翻译:

面对面、视频会议还是音频会议?研究作为通信系统功能的个体和二元信息处理
虚拟通信的广泛使用使得人们需要了解它对通信效果的影响,以及其不同形式如何影响用户的信息处理。为此,本研究提出了动态人际通信系统模型,并假设直接感知的信息量会影响个体和二元信息处理。这一命题是通过检查视觉信息如何影响生理模式来检验的,众所周知,在面对面、视频和音频会议期间,这是信息处理的基础。结果表明,虽然纯音频交流更好地维持了情绪强度,但基于视觉的交流需要的初始认知努力较少。与涉及视觉但没有具体信息的环境(视频通信)相比,视觉信息与物理存在(面对面交流)相结合,导致持续较低的认知努力和更强的积极情绪同步。这项研究表明了跨多个系统以及在人际和人际层面同时调查人际沟通的重要性。