Stakeholders increasingly expect to be engaged in corporate social responsibility (CSR) agendas through dialogue; the joint creation of meaning between firms and stakeholders, or among stakeholders. Dominant conceptions of stakeholder dialogue in CSR prioritize firm interests, and uncertainty as to what constitutes stakeholder dialogue, and how it should be practiced, permeates theory and practice. What is (and is not) stakeholder dialogue and how does it generate positive impacts for business and society? To unpack this question, we systematically reviewed 374 scholarly outputs across the CSR and stakeholder dialogue literatures over a 30-year timeframe. Operating at the intersection of these two literatures, we identify ‘conceptualizations’ of stakeholder dialogue in CSR as either integral (an intrinsic component of CSR) or incidental (a communicative response to CSR), as well as the ‘contours’ (i.e., boundaries) and ‘contexts’ of stakeholder dialogue in CSR. In doing so, we posit that the key to generating effective stakeholder dialogue for business and society lies not only in greater cohesion between CSR and stakeholder dialogue literatures, but in practicing dialogue that is ongoing, stakeholder (rather than firm) focused and avoids idealization. Herein, we stimulate a research agenda for scholars interested in communication and CSR at a time when the social and environmental demands placed on firms continue to escalate.

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企业社会责任中什么是（什么不是）利益相关者对话？审查和研究议程

利益相关者越来越期望通过对话参与企业社会责任（CSR）议程；公司与利益相关者之间或利益相关者之间共同创造意义。企业社会责任中利益相关者对话的主导概念优先考虑公司利益，而利益相关者对话的构成以及如何实践的不确定性渗透到理论和实践中。什么是（和不是）利益相关者对话？它如何对企业和社会产生积极影响？为了解答这个问题，我们系统地回顾了 30 年时间内企业社会责任和利益相关者对话文献中的 374 篇学术成果。在这两种文献的交叉点上，我们将企业社会责任中利益相关者对话的“概念化”确定为整体（企业社会责任的内在组成部分）或附带（对企业社会责任的沟通反应），以及“轮廓”（即边界） ）以及企业社会责任中利益相关者对话的“背景”。在此过程中，我们认为，为企业和社会产生有效的利益相关者对话的关键不仅在于企业社会责任和利益相关者对话文献之间更大的凝聚力，而且在于实践持续的对话，以利益相关者（而不是公司）为中心并避免理想化。在此，当对企业的社会和环境要求不断升级时，我们为对传播和企业社会责任感兴趣的学者提出了一个研究议程。