Purpose

In a fast-paced and hypercompetitive environment, organizational members are awash with paradoxes where they are forced to accomplish opposing goals simultaneously (“both/and”) instead of choosing one over the other (“either/or”). The literature has acknowledged paradox as a common type of contradiction in managing information and information technology (IT), but few studies have investigated how individuals can leverage paradoxical tensions. Drawing upon paradox theory, this study develops a research model that embodies a “both/and” paradigm in paradoxical tensions via analytical alignment, a paradox mindset and resilience under environmental dynamism.

Design/methodology/approach

This study examines the research model using hierarchical regression analysis with 308 analytics experts.

Findings

Empirical results find that the alignment of analytical technology and data-driven culture (AT-2DC) has a positive effect on a paradox mindset. Results also show that a paradox mindset has a positive influence on resilience. AT-2DC alignment also mediates the relationship between paradox mindset and resilience. In addition, AT-2DC alignment is more critical to a paradox mindset under a high level of environmental dynamism.

Originality/value

This study sheds light on how individuals can leverage paradoxical tensions with a “both/and” perspective and stay resilient when managing opposing demands and changes.

中文翻译：

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分析一致性对悖论心态和复原力的影响

目的

在快节奏和高度竞争的环境中，组织成员充满了悖论，他们被迫同时实现相反的目标（“两者/和”），而不是选择一个而不是另一个（“要么/或”）。文献承认悖论是管理信息和信息技术 (IT) 中常见的矛盾类型，但很少有研究调查个人如何利用悖论紧张。本研究借鉴悖论理论，开发了一种研究模型，通过分析一致性、悖论心态和环境动态下的恢复力，体现了悖论紧张中的“两者/和”范式。

设计/方法论/途径

本研究通过 308 名分析专家使用分层回归分析来检验研究模型。

发现

实证结果发现，分析技术与数据驱动文化（AT-2DC）的结合对悖论心态具有积极影响。结果还表明，悖论心态对复原力有积极影响。AT-2DC 排列还调节悖论心态和复原力之间的关系。此外，AT-2DC对齐对于高水平环境动态下的悖论心态更为重要。

原创性/价值

这项研究揭示了个人如何以“两者/和”的视角利用矛盾的紧张局势，并在管理对立的需求和变化时保持弹性。