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Development and validation of an aesthetic capital scale for hospitality industry front-line employees
Journal of Hospitality and Tourism Management ( IF 7.6 ) Pub Date : 2023-12-27 , DOI: 10.1016/j.jhtm.2023.11.009
Yung-Sen Lin , Wen-Shiung Huang , Kao-Sheng Chen , Chun-Yi Wu

Workers' aesthetic capital is a highly beneficial resource for individuals and organizations. In this study, we developed a credible and reliable Aesthetic Capital Scale (ACS) for frontline service workers in the hospitality industry. In the first study, we conducted in-depth interviews and collected data from 13 service workers in the airline, international hospitality, and catering industries. In the second study, we carried out a pre-test comprising 212 foodservice workers to purify the ACS. In the third study, we re-purified the ACS and established a first-order five-factor scale by administering 257 questionnaires in a formal survey. In the fourth study, we cross-validated 238 validation samples for scale stability. First, we carried out a literature review and analyzed the interview data to produce a preliminary question bank of 45 items. The items were reviewed by a panel of 14 experts, and 29 items were retained. In the second study, 18 of the 29 items were retained and grouped into five dimensions: personal attire, social exchange, outward investment, education investment, and multicultural capital. In the third study, we validated the scale structure and then performed confirmatory factor analysis (CFA) to verify scale reliability and construct validity. In the fourth study, we verified the stability of the proposed scale. Hospitality industries generally train frontline workers in aesthetics, which can enhance their aesthetic capital. This research addresses the gap in applying aesthetic capital to human resource management in hospitality. The proposed five-dimensional ACS offers a progressive perspective on aesthetic capital and can serve as a valid scale for the industry. This study expands on existing aesthetic capital measurement scales to include learning about aesthetics and multicultural perspectives alongside personal appearance and social interaction.

中文翻译:

为酒店业一线员工开发和验证审美资本量表

工人的审美资本对于个人和组织来说是一种非常有益的资源。在这项研究中,我们为酒店行业的一线服务人员开发了可信且可靠的审美资本量表(ACS)。在第一项研究中,我们对航空、国际酒店和餐饮行业的 13 名服务人员进行了深度访谈并收集了数据。在第二项研究中,我们对 212 名餐饮服务人员进行了预测试,以净化 ACS。在第三项研究中,我们重新纯化了ACS,并通过正式调查中的257份问卷建立了一级五因素量表。在第四项研究中,我们交叉验证了 238 个验证样本的规模稳定性。首先,我们进行了文献综述并分析了访谈数据,生成了包含 45 个项目的初步题库。经14名专家组成的评审组评审,保留29项。第二项研究保留了29个项目中的18个,分为五个维度:个人着装、社会交流、对外投资、教育投资和多元文化资本。在第三项研究中,我们验证了量表结构,然后进行验证性因素分析(CFA)以验证量表的可靠性和结构效度。在第四项研究中,我们验证了所提出量表的稳定性。酒店行业普遍对一线员工进行审美培训,可以提升他们的审美资本。这项研究解决了将审美资本应用于酒店业人力资源管理的差距。所提出的五维 ACS 提供了审美资本的进步视角,可以作为行业的有效尺度。这项研究扩展了现有的审美资本测量尺度,包括学习美学和多元文化观点以及个人外表和社会互动。
更新日期:2023-12-27
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