Purpose

To co-create value through dynamic collaborations, enterprises and their suppliers need to orchestrate the integration of complementary resources when providing business services. As such enterprises' strategic decision to apply a plural sourcing strategy to establish dynamic collaborations with their suppliers implies that both in-house and outsourced business services should be bundled into a business services portfolio. However, the antecedents that affect a business services portfolio have rarely conceptually been identified.

Design/methodology/approach

Drawing on resource orchestration theory, the authors theoretically developed and empirically validated a business services portfolio conceptual model. The model aims at explaining the critical antecedents to a business services portfolio based on a unique data set, comprising 121 international enterprises with variation in the degree of outsourcing, size, geographies and maturity. Partial least squares structural equation modelling was used to examine the relationships among the antecedents and a business services portfolio.

Findings

The findings show that the antecedent, i.e. plural sourcing strategy, modularised business processes and customer orientation have a direct and significant effect on the enterprises' business services portfolio orchestration. The results of the mediation test indicate that modularised business processes fully mediate the relationships between three independent variables with the orchestration of business services portfolio.

Originality/value

This study is the first to analyse the impact of plural sourcing strategy, modularised business processes and customer orientation on the business services portfolio orchestration from a plural sourcing context. Additionally, it examines the mediating role of modularised business processes in the relationship between the antecedents and business services portfolio orchestration.

中文翻译：

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在多元化采购环境中协调全球业务服务组合：模块化业务流程的中介作用

目的

为了通过动态协作共同创造价值，企业及其供应商在提供业务服务时需要协调互补资源的整合。因此，此类企业采用多元化采购策略来与供应商建立动态合作的战略决策意味着内部和外包业务服务都应捆绑到业务服务组合中。然而，影响商业服务组合的前因很少在概念上得到确定。

设计/方法论/途径

作者利用资源编排理论，从理论上开发并实证验证了业务服务组合概念模型。该模型旨在基于独特的数据集解释商业服务组合的关键前因，该数据集包括 121 家国际企业，这些企业的外包程度、规模、地理位置和成熟度各不相同。使用偏最小二乘结构方程模型来检查前提条件和业务服务组合之间的关系。

发现

研究结果表明，多元化采购策略、模块化业务流程和客户导向等前因对企业的业务服务组合编排具有直接而显着的影响。中介测试的结果表明，模块化业务流程充分中介了三个自变量之间的关系与业务服务组合的编排。

原创性/价值

本研究首次从多元采购环境中分析多元采购策略、模块化业务流程和客户导向对业务服务组合编排的影响。此外，它还研究了模块化业务流程在前因和业务服务组合编排之间的关系中的中介作用。