Purpose

This paper studies the Digital Service Innovation (DSI) concept by systematically reviewing earlier studies from various scholarly communities. This study aims to recognize how recent advances in DSI literature from different research streams complement and can be incorporated into the growing digital servitization literature to define better and understand DSI.

Design/methodology/approach

After systematically identifying 123 relevant articles, this study employed complementary methods, such as author bibliographic coupling, linguistic text mining/textual analysis and qualitative content analyses.

Findings

This paper first maps the intellectual structure and boundaries of the DSI-related communities and qualitatively assesses their characteristics. These communities are (1) Innovation for digital servitization, (2) Service innovation in the digital age and (3) Adoption of novel e-services enabled by information system development. Next, the composition of the DSI concept is examined and depicted to comprehend the notion's critical dimensions. The findings discuss the range of theories and methods in the existing research, including antecedents, processes and outcomes of DSI.

Originality/value

This study reviews, extends the understanding of origins and critically evaluates DSI-related research. Moreover, the paper redefines and clarifies the structure and boundaries of the DSI-concept. In doing so, it elaborates on the substance of DSI and identifies the essential themes for its understanding and conceptualization. Thus, the study helps the future development of the concept and allows knowledge accumulation by bridging adjacent research communities. It helps researchers and managers navigate the foggy emerging research landscape.

中文翻译：

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数字服务创新（DSI）：使用文献计量和文本挖掘方法对其起源和进展进行多学科（重新）审视

目的

本文通过系统回顾各个学术界的早期研究，研究了数字服务创新（DSI）概念。本研究旨在认识来自不同研究流的 DSI 文献的最新进展如何补充并纳入不断增长的数字服务化文献中，以更好地定义和理解 DSI。

设计/方法论/途径

在系统地识别 123 篇相关文章后，本研究采用了补充方法，例如作者书目耦合、语言文本挖掘/文本分析和定性内容分析。

发现

本文首先绘制了 DSI 相关社区的知识结构和边界，并定性评估了其特征。这些社区是（1）数字服务化创新，（2）数字时代的服务创新，以及（3）采用信息系统开发支持的新型电子服务。接下来，检查和描述 DSI 概念的组成，以理解该概念的关键维度。研究结果讨论了现有研究中的理论和方法范围，包括 DSI 的前因、过程和结果。

原创性/价值

这项研究回顾、扩展了对起源的理解并批判性地评估了 DSI 相关的研究。此外，本文重新定义并阐明了DSI概念的结构和边界。在此过程中，它详细阐述了 DSI 的实质内容，并确定了其理解和概念化的基本主题。因此，该研究有助于该概念的未来发展，并通过连接相邻的研究团体来积累知识。它可以帮助研究人员和管理人员驾驭迷雾重重的新兴研究领域。