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Hotel services in the digital age: Heterogeneity in guests’ contactless technology acceptance
Journal of Hospitality Marketing & Management ( IF 11.9 ) Pub Date : 2023-07-24 , DOI: 10.1080/19368623.2023.2239219
Richard T. R. Qiu 1 , Jinah Park 1 , Fei Hao 2 , Kaye Chon 2
Affiliation  

Although contactless technologies provide smarter and safer experiences to hotel guests, their acceptance is not universal. This study, which considers six types of contactless technology used in h...

中文翻译:

数字时代的酒店服务:宾客对非接触式技术接受程度的异质性

尽管非接触式技术为酒店客人提供了更智能、更安全的体验,但其接受程度并不普遍。这项研究考虑了 H 中使用的六种非接触式技术...
更新日期:2023-07-24
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